JOB PURPOSE:
To support the Product team in the managing of tenancy agreements for all relevant SACO locations. Key to the role will be maintaining an organised process in managing tenancy agreements, notifying all relevant internal departments, liaising with internal departments, utility providers, agents and landlords. This will cover all types of product, including feeding into new SACO developments, leased properties and corporate housing.
Support will also be required in a general administration role supporting the Product & Operations functions.
TENANCY ADMINISTRATION
- Review all tenancy agreements, where SACO is both the tenant or the landlord, to ensure content is accurate and within agreed terms
- Co-ordinate the tenancy calendar ensuring all tenancy agreements are added on to the system with break clauses and termination dates clearly highlighted and communicated to the relevant departments when nearing
- Collate inventory and Schedules of Condition and associated paperwork. Ensure hand backs are co-ordinated effectively and any costs for damage are minimised
- Maintain an organised filing system to ensure all tenancy agreements and accompanying paperwork is securely stored and easily accessible
- Liaise with the Finance team to set up rental payments and ongoing standing orders. Make regular checks to ensure these are processed in line with the tenancy terms and support with queries over rent.
- Working with the Finance team ensure that the AST Tracker is maintained in order to ensure that revenue for SACO AST’s is effectively tracked & reported
- Ensure all relevant EPC and NICEIC certificates are obtained for leased properties
- Advise Product Executive & Central Operations Manager on a monthly basis of pending renewals and breaks and notify agents of termination where agreed.
- Take responsibility for the setting up and termination of all utilities within SACO leased properties
- Manage any utility queries relating to the SACO leased properties
SYSTEM DATABASE MANAGEMENT
- Liaise with the Product Executive and the Central Operations Manager in adding and removal of all new apartments to SACO’s database.
- Ensure accurate and relevant information is easily available to both internal and external customers.
INTERNAL AND EXTERNAL COMMUNICATIONS
- Maintain good relationships with letting agents, landlords and utility providers.
GENERAL ADMINISTRATION
- General administration duties on behalf of SACO’s Operations department to include raising purchase orders and general telephone administration.
- Inputting of guest surveys on a monthly basis
COMPETENCIES
- Accuracy
- Organisational skills
- Relationship building and management
- Customer focused
- Communication skills
- Team player
- Good computer skills, including Microsoft Office (Excel)
EXPERIENCE
- The successful individual will either come from a property or customer liaison background and have exceptional organisational skills as efficiency is vital. Experience of tenancy management is desirable.
LOCATION
- Based at Bristol Head Office.
- Part time hours (16-24 hours per week)- either condensed to 3 day period or over a 5 day week.