General Questions
What is a serviced apartment?
What does a typical apartment look like?
What facilities are available at the apartment?
Do you have a map for your locations?
About my booking
Can cots/extra beds be provided for visiting guests? Are these chargeable?
Is there a special rate for longer stays?
How do I pay, and when do I pay?
Am I charged if I pay by credit card?
Is the price shown per person?
How do I reserve an apartment? When is my booking confirmed?
When/How will I receive my confirmation?
What is included in the rate?
Do you provide disabled facilities?
What is the difference between a studio and a 1 bedroom apartment?
Is it safe to use my credit card?
What about special discounts?
Do I have to pay a deposit?
I’m trying to book online, but the website says I can’t, what shall I do?
Can I start my stay on any day of the week?
About my stay
What time can we check in?
What time is check out?
How and where can I collect my keys?
Can I book additional services i.e. Breakfast?
Do you provide a hairdryer?
Can I bring my pet?
What happens if I have a problem on arrival?
General Questions
What is a serviced apartment?
A serviced apartment is the ideal alternative to a hotel. Why stay in a cramped hotel room when, for a similar cost, you can stay in a complete apartment, with the added space, comfort and flexibility of home.
What does a typical apartment look like?
Apartments do vary depending on the number of bedrooms, but for an idea please take a look at our leisure video to get an idea on the apartment layout.
What facilities are available in the apartment?
Typically all of our apartments have living space, bedroom, kitchen and bathroom. All apartments are supplied with fresh linen and towels. Kitchens are equipped with a range of utensils, crockery, cutlery and appliances.
Do you have a map showing your locations?
Yes! We have a fantastic map of all our 100 + worldwide destinations. Just click here and let us take you wherever you want to go.
About my booking
Can cots/extra beds be provided for visiting guests? Are these chargeable?
Depending on the location these extras may be available and incur a charge. For detailed information please call 0845 122 04 05.
Is there a special rate for longer stays?
The longer you stay, the better value it becomes. Typically there will be a lower rate available for stays of over 7 days and stays of over 28 nights. Please call 0845 122 04 05 for more information.
How do I pay, and when do I pay?
We accept payment by most major credit and debit cards. Payment by cheque or invoice can also be arranged if required.
Full payment is required at the time of booking unless otherwise agreed.
Am I charged if I pay by credit card?
Bookings made by Visa Debit Card and Maestro / Solo will not incur a transaction fee. Bookings made by American Express, Diner Club Card, Visa Credit Cards and Mastercard will incur a transaction fee.
Is the price shown per person?
All apartments are priced per apartment not per person. So adds to the great value for money of an apartment stay. There are no supplements for single occupancy.
How do I reserve an apartment? When is my booking confirmed?
You can book online or call our central reservations on 0845 122 04 05.
Once your payment has been received you will receive a detailed confirmation email with your booking summary, directions to the apartment and details of how to collect your keys.
When/How will I receive my confirmation?
As soon as you complete your online or telephone booking, we’ll send you a booking confirmation email with everything you need to know about your stay.
How many people/ children can stay in 1 apartment?
This varies from apartment type, but you should find the information you need under the rates section of each apartment page.
What is included in the rate?
It’s very similar to a hotel. All utilities are included and you’ll only pay extra for you phone calls.
Do you provide disabled facilities?
If an apartment provides disabled access it will be displayed on the apartment page under facilities. For full details on our access statement please call 0845 122 04 05.
What is the difference between a studio and a 1 bedroom apartment?
A studio apartment has shared living and sleeping areas. It is comparable to a hotel room but larger and with the addition of a full kitchen area. Click here to view a typical layout.
A one bedroom apartment will typically have separate sleeping and living areas, kitchen and bathroom. Click here to view a typical layout.
Is it safe to use my credit card?
Absolutely. We go to great lengths to ensure the security of our online and offline transactions. When paying online, you can check the security at all times with the presence of a padlock in the bottom right hand corner of the screen.
What about special discounts?
Please refer to the special offers section of our website for details of any current promotions
Do I have to pay a security deposit?
A security deposit may be applied for locations where we do not have staff on site and will be refunded once the apartment has been checked following check out.
Don’t worry our reservations staff will advise you at the time of booking if we need to take a deposit for the booking.
I’m trying to book online, but the website says I can’t, what shall I do?
We hope you find our online booking tool easy to use, but if for any reason you need to call us, we are ready and waiting to take your reservations from Monday to Saturday 8am - 11pm and Sunday 10am - 10pm GMT on 0845 122 04 05 with a team of friendly, enthusiastic and knowledgeable staff just a phone call away.
Can I start my stay on any day of the week?
Yes, subject to availability you can make a booking starting on any day of the week
About my stay
What time can we check in?
Standard check in is 4pm but if you need an early check in, let us know as soon as you can and we'll try and accommodate you.
What time is check out?
Check out is at 11am, but for a small charge you can arrange a later departure time. Please call 0845 122 04 05 for more details.
How and where can I collect my keys?
Full details in collecting keys will be in your confirmation email sent on completion of the booking.
Can I book additional services e.g. Breakfast?
Yes. We can offer a range of additional services which you can book at any time. These include broadband, breakfast packs, extra beds and cots etc. Please call 0845 122 04 05 for full details of availability and cost.
Do you provide a hairdryer?
Our most frequently asked question… Yes! Each apartment has one hair dryer.
Can I bring my pet?
Unfortunately we do not allow pets (unless in exceptional circumstances).
What happens if I have a problem on arrival?
In the unlikely event of an arrival problem, you will need to contact your apartment manager on the telephone number provided in your confirmation email.
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