SACO receive Bronze at the 2016 South West Tourism AwardsTuesday 09 February 2016 by Hollie Swain SACO Bristol – Broad Quay were delighted to pick up the Bronze level award in the Self-Catering Category at last week’s South West Tourism event at Exeter Cathedral.
The award recognises our commitment to deliver exceptionally high levels of service and customer satisfaction in all aspects of the guest experience from the moment they book the apartment to closing the door and waving goodbye.
The win follows our increase in guest satisfaction scores and enhanced service levels, resulting in scores of 98% of guests rating their stay at SACO Bristol – Broad Quay as ‘Good’ or ‘Excellent’. The Aparthotel is also now ranked as #1 for Speciality Lodging in Bristol on TripAdvisor, where it consistently receives great feedback from customers about service levels, from a warm welcome on arrival to the exceptional cleanliness and comfort of the apartments.
Guest review for SACO Bristol – Broad Quay, 19/01/2016
“Professional, relaxed and everything you could possible want or need in one place.
We had great communication from the moment we booked and received an excellent, friendly and professional welcome on arrival. We felt very valued, thank you! SACO have thought of absolutely everything as the apartment was really well set up, we really didn't have to think about a thing! It was very well kept too, and perfectly spotless. I wish we could have stayed longer. It was a really great experience and we will definitely look at booking with SACO again.”
Jon Wakeford, Apartment Manager, said: “To be picked from such an established shortlist of providers across the South West is such a privilege. This is a special win for myself and the team as it proves that our hard work and dedication to the guest experience is paying off."
Stephen Hanton, CEO at SACO, concluded that, “Customer service is at the heart of how we run our business. This focus can be seen in our increasing customer satisfaction results, and we’re delighted that this is being recognised with our fantastic team at SACO Bristol – Broad Quay.”