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We've pre-empted some of the questions you might have. If you're looking for a speedy answer, check our the FAQs in our Help Centre. Here's a few of the top queries.

We can store your luggage free of charge for up to 24 hours in the following SACO properties:

SACO The Ropewalk, Nottingham
SACO Merlin House, Jersey
SACO Holborn, London
SACO Cathedral Road, Cardiff (10:00 - 18:00)

We cannot store luggage at:

SACO West India House, Bristol
SACO Castle Crescent, Reading

It depends on how you booked and the terms of your rate. For full details, check our booking T&Cs and refer to your rate conditions when making your reservation.

If you booked directly on the SACO website
Please contact the property directly to make any changes to your booking.

Booked a Non-refundable/Non-amendable rate?
These rates are offered at a lower price but can’t be cancelled or amended. No extensions or changes are allowed, and no refund will be given if you cancel. The full booking amount will still be charged.

Booked a Flexible rate?
You can cancel or change your booking free of charge up to 24 hours before arrival (terms apply).

Booked through a third party or online travel agency?
If you booked through an OTA or third party, you’ll need to contact them directly to make changes. Their cancellation policy will apply.

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