Help Centre | Arrival and departure

How do I check in and check out?

When can I check in?
Our standard check-in time is from 4pm. If you plan to arrive later than 11pm, please contact the property directly in advance to ensure everything is ready for you.

Can I check in earlier?
Yes! You can check in from 2pm for an additional fee, subject to availability. You can book early check-in when making your reservation or contact the property directly to add it to your existing booking.

How do I check in?
Upon arrival, head to Reception to collect your keys from our friendly House Hosts. If you've checked in online, the process will be quicker.
If you're arriving after reception hours, please check your email for check-in instructions (if you can't find the email, reach out to us directly).

What do I need to bring with me?
Please bring the following with you:

• Your confirmation email
• Official photo ID (passport or driving licence only)
• The payment card or method used to book

Even if you’ve checked in online, we still require these items for verification.

Why do I need to show ID?
It's a legal requirement to verify your identity and ensure you are the right person checking in. It also helps prevent fraud. You must be 18 or over, or accompanied by a parent or guardian.

Can I store my luggage?
If you’re staying at one of our staffed properties, we can store your luggage for free until check-in or check-out time, so you can explore the city without your bags.
Please note that at unstaffed properties, luggage storage isn’t available.

What time is check-out?
Check-out is at 11am, but you can leave any time before then.

Can I check out later?
Late check-out until 1pm is available for an additional fee, subject to availability. Please ask at Reception or contact the property during your stay.

Got more questions?
If you need further assistance or have more questions, please contact the property directly. We’re here to make your stay as smooth and enjoyable as possible.