READY TO WELCOME YOU.

In line with UK Government advice, the majority of our properties are open to all stays.

Our properties are uniquely suited to ensure the safety of our guests and facilitate social distancing measures for as long as they are required. We have also brought in a number of enhanced hygiene and safety measures to make your stay as comfortable as possible.

We continue to monitor Government guidelines and we will be in contact with all our guests if there are any changes  affecting our booking policy.

Some of our properties remain closed until further notice:

  • SACO Glasgow - Cochrane St

  • SACO St Pauls - Red Lion Court

  • SACO Fleet Street - Crane Court

  • The Moorgate

Take a look at our FAQs below, and if you have any further questions, please get in touch.

Stay safe until then,

The SACO Team

 

 

FAQs

 

WHAT ARE YOU DOING TO PROTECT THE SAFETY AND WELLBEING OF YOUR GUESTS?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; rooms are deep cleaned after each stay; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties.

We're working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.

We’re in direct communication with all of our guests and residents to ensure their wellbeing at all times, and if a guest is self-isolating we can organise supplies to be dropped at their door.

 

DO I NEED TO WEAR A FACE COVERING?

Face coverings should be worn throughout the common areas of all of our properties at all times. You should only remove your mask when eating or drinking in one of our common areas. 

 

ARE YOUR GYMS AND SOCIAL SPACES OPEN?

We are closely following UK Government guidelines. Our gyms and social spaces are open for guests to use. Please enquire with our reception staff to book an allocated timeslot.

 

DO I NEED TO USE NHS TRACK & TRACE? 
All guests and visitors in our properties are required to provide their contact details, to comply with the NHS track & trace system. 

 

WHAT MEASURES ARE IN PLACE TO PROTECT YOU STAFF WHO ARE STILL COMING TO WORK?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; rooms are deep cleaned after every stay; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties.

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. We're immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.

 

HOW ARE YOU ENSURING SOCIAL DISTANCING?

To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay and wear face coverings at all times when in our common areas, except when seated to eat or drink. We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol. It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave, fined and reported to the authorities in line with UK Government guidelines.

 

I HAVE BOOKED INTO ONE OF YOUR PARTNER PROPERTIES - HOW DO I AMEND MY BOOKING? 

Each of our Partner locations will be dealing with booking amendments and cancellations differently, and it may be necessary to discuss your booking directly with them. If you have any questions about this process or need a hand, please drop a note to reservations@sacoapartments.com

 

WHAT ARE YOU DOING TO SUPPORT THE LOCAL COMMUNITY?

Prior to the re-opening of hotels to the public, we partnered with the UK Government and NHS accommodation providers to house essential workers through the crisis period.  

 

 

REST EASY AT SACO

 

Your Safety is Our Priority

Whether you’re staying a night, a week, a month or a year, you can relax knowing we do everything we can to keep you safe. All we ask is that you follow a few simple guidelines.

 

Fire Safety

We design our apartments with safety in mind. Please don’t:

  • Touch or tamper with safety equipment or procedures

  • Smoke or vape anywhere in the property (ask our House Hosts/front of house staff where to go instead

  • Burn candles or incense

Ignoring these rules may result in being fined £/€ and asked to leave.

 

Visitors

SACO is more than a place to stay, it’s a place to feel at home . We welcome your visitors, but please bear in mind:

  • No more than four people in your apartment

  • No more than two people sleeping in each bed, unless you’ve paid for an extra bed (1 bed = 2 people)

  • No visitors after 10pm or before 8am

  • Collect your deliveries from reception (just make sure they’re labelled with your name and apartment number)

 

Criminality

In the interests of all our residents, if you commit a crime (including malicious damage), we’ll report you to the authorities and ask you to leave.

 

Hygiene

Help us make SACO a welcoming place to be by:

  • Keeping your apartment clean and tidy

  • Getting rid of food waste regularly

  • Get in touch with housekeeping if you need them

 

Gym Safety

If you’re staying in one of our properties with an onsite gym, remember:

  • Please use equipment safely and considerately

  • Read and sign a disclaimer for use at your own risk

  • No visitors (including PTs and clients)

 

Security

Our Team, CCTV and Access Control system are there for your safety. We appreciate you understanding that:

  • Under-18s are welcome with an adult family member

  • We’ll ask for photo ID when you check in

  • If you lose your key, we’ll ask for photo ID before giving you a new one

  • We only give one key per guest

 

Damage

We pride ourselves on our stylish apartments. That’s why:

  • We’ll take a damage deposit of £/€ when you check in

  • We ask you to let us know about any damage before you check out

  • We request that you don’t stick anything to the walls

 

 

Be Kind to Each Other

SACO is a community of connected travellers, independent yet like-minded. Help us uphold our inclusive ethos.

 

Noise

Our residents are all sorts of people with all sorts of schedules. Please be considerate by:

  • Keeping all noise (TVs, music, voices) to a minimum between 10pm and 8am

  • Cooperating with our team if we ask you to turn it down

 

Smoking

  • We don’t allow smoking or vaping anywhere on the property; ask our front of house staff where you can go instead

  • Please don’t blow smoke or vapour into our or our neighbours’ buildings

So you know, if you ignore these rules you will be fined €/£ and asked to leave.

 

Odours

We work hard to keep SACO common areas looking and smelling fresh. Help us by:

  • Using the extractor fan when you’re cooking

  • Getting rid of food waste regularly

  • Calling housekeeping if you need them

  • Keeping your apartment clean and tidy

 

Respect

Please behave in a neighbourly way with your fellow residents and the SACO team.

 

These are unprecedented times and we appreciate your partnership and support during this challenging period for everyone. If you've got any questions feel free to get in touch.

We hope to see you at a SACO property soon.