Take a look at our FAQ below, and if you have any further questions, please get in touch.
The SACO Team
ARE YOUR APARTMENTS 'SELF-CONTAINED'?
Although our apartments are self-contained, our buildings aren't, as our buildings have shared entrances, and some have shared indoor spaces (like gyms and lounge areas).
DO I NEED TO SELF-CERTIFY?
In line with government guidelines there is no longer a need to self-certify at any of our locations, as we are open to all stay types again.
Note that on arrival, at some of our properties you may be asked to present further evidence that you have the right to travel, as stipulated by national authorities. Without this, you may not be able to stay (and we don't like having to turn anyone away).
ARE YOU OPEN FOR LEISURE STAYS?
In line with government guidelines, are doors are now open to all stay types across all of our locations.
Check the latest government guidance or get in touch if you aren't sure if you're able to stay.
Arrivals into all our locations may still be required to self-isolate upon entry into their respective countries, or obtain a negative COVID-19 test. Please check the relevant government websites for more information.
WHAT ARE YOU DOING TO PROTECT THE SAFETY AND WELLBEING OF YOUR GUESTS?
We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; rooms are deep cleaned after each stay; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties.
We're working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all SACO locations. We are also ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.
We’re in direct communication with all of our guests and residents to ensure their wellbeing at all times, and if a guest is self-isolating we can organise supplies to be dropped at their door.
DO I NEED TO WEAR A FACE COVERING?
Face coverings should be worn throughout the common areas of all of our properties at all times. You should only remove your mask when eating or drinking in one of our common areas.
ARE YOUR GYMS AND SOCIAL SPACES OPEN?
At our SACO The Cannon property, the gym is now open to one guest at a time and can be booked in advance at our reception desk. The gym is thoroughly cleaned every morning and routinely checked throughout the day and sanitiser products are on hand should you require them. We encourage guests to sanitise the machines after use.
At our SACO Manchester Piccadilly property, the gym is also now open to one guest at a time, but cannot be booked in advance. Please enquire at reception should you wish to use the space. The gym is thoroughly cleaned every morning and night, and routinely checked throughout the day. We encourage guests to sanitise the machines after use.
For our Locke properties, our gyms are currently available to guests. However, we have introduced a booking system to enable social distancing and ensure equipment is be cleaned between uses. You can book a private slot in the gym when you check-in.
DO I NEED TO USE NHS TRACK & TRACE?
All guests and visitors in our properties are required to provide their contact details, to comply with the NHS track & trace system.
WHAT MEASURES ARE IN PLACE TO PROTECT YOUR STAFF WHO ARE STILL COMING TO WORK?
We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; rooms are deep cleaned after every stay; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties.
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. We're immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.
HOW ARE YOU ENSURING SOCIAL DISTANCING?
To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay and wear face coverings at all times when in our common areas, except when seated to eat or drink. We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol. It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave, fined and reported to the authorities in line with UK Government guidelines.
AM I ABLE TO CANCEL MY BOOKING DUE TO NEW TRAVEL RESTRICTIONS?
If you're unsure if you'll be able to make your trip, we recommend booking on one of our fully flexible rates. If booking on a fully flexible rate, you'll be able to cancel your booking up to 24 hours prior to your stay (1-6 nights) or 7 nights prior to your stay (7-28 nights).
If you book on one of our non-refundable rates, our standard terms apply and unfortunately we won't be able to issue a refund if you need to cancel your stay. However, we have updated our terms so that booking amendments can be made free of charge if you need to cancel, so can rebook for an alternative date in the next 12 months.
I HAVE BOOKED INTO ONE OF YOUR PARTNER PROPERTIES - HOW DO I AMEND MY BOOKING?
Each of our Partner locations will be dealing with booking amendments and cancellations differently, and it may be necessary to discuss your booking directly with them. If you have any questions about this process or need a hand, please drop a note to firstname.lastname@example.org.
WHAT ARE YOU DOING TO SUPPORT THE LOCAL COMMUNITY?
Prior to the re-opening of hotels to the public, we partnered with the UK Government and NHS accommodation providers to house essential workers through the crisis period.
Your Safety is Our Priority
Whether you’re staying a night, a week, a month or a year, you can relax knowing we do everything we can to keep you safe. All we ask is that you follow a few simple guidelines.
We design our apartments with safety in mind. Please don’t:
Touch or tamper with safety equipment or procedures
Smoke or vape anywhere in the property (ask our House Hosts/front of house staff where to go instead
Burn candles or incense
Ignoring these rules may result in being fined £/€ and asked to leave.
Guests are responsible for their visitors. Non-residents will not be allowed access to the apartments after 11pm and we operate a strict no party policy.
In the interests of all our residents, if you commit a crime (including malicious damage), we’ll report you to the authorities and ask you to leave.
Help us make SACO a welcoming place to be by:
Keeping your apartment clean and tidy
Getting rid of food waste regularly
Get in touch with housekeeping if you need them
If you’re staying in one of our properties with an onsite gym, remember:
Please use equipment safely and considerately
Read and sign a disclaimer for use at your own risk
No visitors (including PTs and clients)
Our Team, CCTV and Access Control system are there for your safety. We appreciate you understanding that:
Under-18s are welcome with an adult family member
We’ll ask for photo ID when you check in
If you lose your key, we’ll ask for photo ID before giving you a new one
We only give one key per guest
We pride ourselves on our stylish apartments. That’s why:
We’ll take a damage deposit of £/€ when you check in
We ask you to let us know about any damage before you check out
We request that you don’t stick anything to the walls
SACO is a community of connected travellers, independent yet like-minded. Help us uphold our inclusive ethos.
Our residents are all sorts of people with all sorts of schedules. Please be considerate by:
Keeping all noise (TVs, music, voices) to a minimum between 10pm and 8am
Cooperating with our team if we ask you to turn it down
We don’t allow smoking or vaping anywhere on the property; ask our front of house staff where you can go instead
Please don’t blow smoke or vapour into our or our neighbours’ buildings
So you know, if you ignore these rules you will be fined €/£ and asked to leave.
We work hard to keep SACO common areas looking and smelling fresh. Help us by:
Using the extractor fan when you’re cooking
Getting rid of food waste regularly
Calling housekeeping if you need them
Keeping your apartment clean and tidy
Please behave in a neighbourly way with your fellow residents and the SACO team.
These are unprecedented times and we appreciate your partnership and support during this challenging period for everyone. If you've got any questions feel free to get in touch.
We hope to see you at a SACO property soon.
Last updated 17.05.21
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