WE'RE HERE FOR YOU.

In light of current circumstances, and in line with government advice, our properties will remain open during the announced period of national restrictions.

We continue to provide a service across our properties in the UK and Europe for our long-term residents. To them, our apartments are their home. We are also accepting new bookings for those looking to stay for work purposes, and those in need of accommodation.

Take a look at our FAQ below, and if you have any further questions, please get in touch.

Stay safe until then,

The SACO Team

 

 

FAQs

 

ARE YOU OPEN FOR LEISURE STAYS?

We are following local government guidance at each of our locations. Where leisure stays are restricted, or where hospitality venues have been advised to close, rest assured that our doors will remain open for other purposes. This includes for essential stays, business stays, those in need of an interim home, and for our long-term guests.

If you are planning to stay at one of our properties please check your local restrictions (for example a Tier 3 or 4 area in England, Level 3 or 4 area in Scotland, Level 5 in Ireland, Level 5 in Wales or a national lockdown), you will be asked to complete a self-certification form prior to your arrival to confirm your stay adheres to government guidelines.

Arrivals into the UK and Ireland may also be required to self-isolate upon entry into their respective countries, or obtain a negative Covid-19 test. Please check the relevant government websites for more information.

Check the latest government guidance or get in touch if you aren't sure if you're able to stay.

 

UK Government Guidance

Scottish Government Guidance 

Irish Government Guidance

 

WHY ARE YOUR PROPERTIES STILL OPEN?

Our business model is rooted in long-stay, so each of our apartments has been designed for guests to live in. To that end, a number of guests are staying with us for extended periods of time. We are their home. 

As per UK Government guidelines, we also remain open to those staying with us for work purposes and displaced or stranded travellers. We are requesting all new guests to self-certify that they are able to reside with us as per UK Government guidelines.

If you fall into any of these categories, contact reservations@sacoapartments.com  for more information. 

 

DO YOU PLAN TO CLOSE ANY PROPERTIES?

Along with our teams on the ground, we are committed to providing a home to our residents and will endeavour to remain open for them. We continue to monitor the ever-changing situation, and will respond accordingly to ensure we are acting responsibly and appropriately to UK Government guidelines.

 

WHAT ARE YOU DOING TO PROTECT THE SAFETY AND WELLBEING OF YOUR GUESTS?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; rooms are deep cleaned after each stay; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties.

We're working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.

We’re in direct communication with all of our guests and residents to ensure their wellbeing at all times, and if a guest is self-isolating we can organise supplies to be dropped at their door.

  

DO I NEED TO WEAR A FACE COVERING?

Face coverings should be worn throughout the common areas of all of our properties at all times. You should only remove your mask when eating or drinking in one of our common areas. 

 

ARE YOUR GYMS AND SOCIAL SPACES OPEN?

We are closely following UK Government guidelines. Our gyms and social spaces are currently closed to ensure the ongoing safety of our guests.

 

DO I NEED TO USE NHS TRACK & TRACE? 
All guests and visitors in our properties are required to provide their contact details, to comply with the NHS track & trace system. 

 

WHAT MEASURES ARE IN PLACE TO PROTECT YOU STAFF WHO ARE STILL COMING TO WORK?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; rooms are deep cleaned after every stay; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties.

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. We're immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.

 

HOW ARE YOU ENSURING SOCIAL DISTANCING?

To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay and wear face coverings at all times when in our common areas, except when seated to eat or drink. We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol. It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave, fined and reported to the authorities in line with UK Government guidelines.

 

AM I ABLE TO CANCEL MY BOOKING DUE TO NEW TRAVEL RESTRICTIONS?

If you're unsure if you'll be able to make your trip, we recommend booking on one of our fully flexible rates. If booking on a fully flexible rate, you'll be able to cancel your booking up to 24 hours prior to your stay (1-6 nights) or 7 nights prior to your stay (7-28 nights).  

If you book on one of our non-refundable rates, our standard terms apply and unfortunately we won't be able to issue a refund if you need to cancel your stay. However, we have updated our terms so that booking amendments can be made free of charge if you need to cancel, so can rebook for an alternative date in the next 12 months.

 

I HAVE BOOKED INTO ONE OF YOUR PARTNER PROPERTIES - HOW DO I AMEND MY BOOKING? 

Each of our Partner locations will be dealing with booking amendments and cancellations differently, and it may be necessary to discuss your booking directly with them. If you have any questions about this process or need a hand, please drop a note to reservations@sacoapartments.com

 

Are you offering preferential rates for key workers?

Yes. Please get in touch from your relevant email address with reservations@sacoapartments.com to discuss our key worker rates.

 

WHAT ARE YOU DOING TO SUPPORT THE LOCAL COMMUNITY?

Prior to the re-opening of hotels to the public, we partnered with the UK Government and NHS accommodation providers to house essential workers through the crisis period.  

 

 

REST EASY AT SACO

 

Your Safety is Our Priority

Whether you’re staying a night, a week, a month or a year, you can relax knowing we do everything we can to keep you safe. All we ask is that you follow a few simple guidelines.

 

Fire Safety

We design our apartments with safety in mind. Please don’t:

  • Touch or tamper with safety equipment or procedures

  • Smoke or vape anywhere in the property (ask our House Hosts/front of house staff where to go instead

  • Burn candles or incense

Ignoring these rules may result in being fined £/€ and asked to leave.

 

Visitors

SACO is more than a place to stay, it’s a place to feel at home . We welcome your visitors, but please bear in mind:

  • No more than four people in your apartment

  • No more than two people sleeping in each bed, unless you’ve paid for an extra bed (1 bed = 2 people)

  • No visitors after 10pm or before 8am

  • Collect your deliveries from reception (just make sure they’re labelled with your name and apartment number)

 

Criminality

In the interests of all our residents, if you commit a crime (including malicious damage), we’ll report you to the authorities and ask you to leave.

 

Hygiene

Help us make SACO a welcoming place to be by:

  • Keeping your apartment clean and tidy

  • Getting rid of food waste regularly

  • Get in touch with housekeeping if you need them

 

Gym Safety

If you’re staying in one of our properties with an onsite gym, remember:

  • Please use equipment safely and considerately

  • Read and sign a disclaimer for use at your own risk

  • No visitors (including PTs and clients)

 

Security

Our Team, CCTV and Access Control system are there for your safety. We appreciate you understanding that:

  • Under-18s are welcome with an adult family member

  • We’ll ask for photo ID when you check in

  • If you lose your key, we’ll ask for photo ID before giving you a new one

  • We only give one key per guest

 

Damage

We pride ourselves on our stylish apartments. That’s why:

  • We’ll take a damage deposit of £/€ when you check in

  • We ask you to let us know about any damage before you check out

  • We request that you don’t stick anything to the walls

 

 

Be Kind to Each Other

SACO is a community of connected travellers, independent yet like-minded. Help us uphold our inclusive ethos.

 

Noise

Our residents are all sorts of people with all sorts of schedules. Please be considerate by:

  • Keeping all noise (TVs, music, voices) to a minimum between 10pm and 8am

  • Cooperating with our team if we ask you to turn it down

 

Smoking

  • We don’t allow smoking or vaping anywhere on the property; ask our front of house staff where you can go instead

  • Please don’t blow smoke or vapour into our or our neighbours’ buildings

So you know, if you ignore these rules you will be fined €/£ and asked to leave.

 

Odours

We work hard to keep SACO common areas looking and smelling fresh. Help us by:

  • Using the extractor fan when you’re cooking

  • Getting rid of food waste regularly

  • Calling housekeeping if you need them

  • Keeping your apartment clean and tidy

 

Respect

Please behave in a neighbourly way with your fellow residents and the SACO team.

 

These are unprecedented times and we appreciate your partnership and support during this challenging period for everyone. If you've got any questions feel free to get in touch.

We hope to see you at a SACO property soon.