A SAFE SPACE FOR THOSE THAT NEED IT

We continue to provide a service across selected locations in the UK and Europe for our long-term residents. To them, our apartments are their home. We are also accepting bookings for those who are categorised as an essential worker, or for those who have been displaced and are in need of an interim home.

In line with current UK Government advice, we are now accepting all bookings for stays at our properties in England from 4th July, including those that have been temporarily closed:

• SACO Manchester - Piccadilly

• SACO Bristol - West India House

• SACO Derby - The Millhouse

• The Moorgate

• Locke at Broken Wharf, Millennium Bridge

 

A couple of our properties remain closed until further notice:

• SACO Glasgow - Cochrane St

• SACO St Pauls - Red Lion Court

• SACO Fleet Street - Crane Court

 

For essential workers, SACO Derby - The Millhouse has now re-opened. Eden Locke will open its doors for essential workers from 1st June, and we'll open up bookings to the public as soon as it's safe to do so in Scotland.

Our properties are uniquely suited to ensure the safety of our guests and facilitate social distancing measures for as long as they are required. We continue to offer shelter to our long-term residents, all those who require to travel for essential work and/or do not have access to their permanent abode. For those looking to stay with us prior to 4th July, new arrivals will still be asked to self-certify the reasons for their stay at the time of booking or (where that is not possible) at check in, but our policies will be kept under review in line with Government advice.

We are keeping the situation under review and we will be in contact with all our guests if there are any changes to the Government guidelines affecting our booking policy. Take a look at our FAQs below, and if you have any further questions, please get in touch.

Stay safe until then,

The SACO Team

 

 

FAQs

 

WHY ARE SOME OF YOUR PROPERTIES STILL OPEN?

Our business model is rooted in long-stay, so each of our apartments have been designed for guests to live in – not just to sleep in. To that end, a number of guests are staying with us for extended periods of time. We are their home.

As we remain open to residents, this means we're also able to accept bookings from displaced or stranded travellers and support efforts to house essential workers during this period. We are requesting all new guests to self-certify that they are able to reside with us as per UK Government guidelines.

A list of these can be here

 

ARE YOUR BARS AND RESTAURANTS STILL OPEN?

We are closely following UK Government guidelines and as such have closed all our restaurants, bars, cafés, gyms and social spaces.

 

WHY HAVE YOU CHOSEN TO KEEP SOME PROPERTIES OPEN BUT CLOSE OTHERS?

In order to continue to house our residents, and in line with UK Government guidelines, we have chosen to consolidate our guests to a smaller number of buildings where we can ensure high levels of care for them and our teams.

 

DO YOU PLAN TO CLOSE FURTHER PROPERTIES?

Along with our teams on the ground, we are committed to providing a home to our residents and will endeavour to remain open for them. We continue to monitor the ever-changing situation, and will respond accordingly to ensure we are acting responsibly and appropriately to UK Government guidelines. At this time, we have no plans to close any other properties

 

WHAT MEASURES ARE IN PLACE TO PROTECT YOU STAFF WHO ARE STILL COMING TO WORK?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties.

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. We're immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.

 

WHAT ARE YOU DOING TO PROTECT THE SAFETY AND WELLBEING OF YOUR GUESTS?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties.

We’re in direct communication with all of our guests and residents to ensure their wellbeing at all times, and if a guest is self-isolating we can organise supplies to be dropped at their door. Our restaurants, bars, cafés, gyms and social spaces are also closed until further notice.

 

HOW ARE YOU ENSURING SOCIAL DISTANCING?

To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay. We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol and closed all social spaces, restaurants and cafés. It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave, fined and reported to the authorities in line with UK Government guidelines.

 

I HAVE AN UPCOMING BOOKING WITH YOU – WHAT DO I DO?

If you are planning to stay with us before 4th July, please check that you can. As per UK Government advice, we will only accept arrivals if you are categorised as an essential worker, or if you have been displaced from your primary place of residence. 

If you have a booking at one of our properties that is closed, we will transfer your booking to one of our sister properties. Check your inbox for further details about how to state your preference on where you’d like to stay and confirm your booking. 

If you are still booked into a property that is open but you are not permitted to stay with us, we will be in touch to reschedule your booking.

Please note that guests staying before 4th July need to complete this self-certification form to confirm they are able to stay. You can do this before your stay individually and/or as part of a group or company-wide waiver, or at the point of check-in. If you or your organisation is unable to self-certify and confirm your stay falls inside the criteria provided by the UK Government, then we reserve the right to refuse check-in.

If you would prefer to reschedule or cancel your booking now, you can do so by contacting reservations@sacoapartments.com and we’ll get back to you as soon as we can. For further info, see our Terms and Conditions.

 

I HAVE BOOKED INTO ONE OF YOUR PARTNER PROPERTIES - HOW DO I AMEND MY BOOKING? 

Each of our Partner locations will be dealing with booking amendments and cancellations differently, and it may be necessary to discuss your booking directly with them. If you have any questions about this process or need a hand, please drop a note to reservations@sacoapartments.com.

 

ARE YOU ACCEPTING NEW ARRIVALS? 

We are currently accepting all arrivals for stays at our properties in England from 4th July, aside from SACO St Pauls - Red Lion Court and SACO Fleet Street - Crane Court, which remain closed until further notice.

For stays prior to 4th July, in line with UK Government guidelines, we are accepting new arrivals if a guest is:

  • Living with us as their permanent abode (e.g. long-term assignees, overseas workers or resident guests) or as their interim abode, while their primary residence is unavailable (e.g. due to a travel ban or being displaced from their permanent home).

  • An essential worker, as outlined in the official list here.

All guests will need to complete this self-certification form to confirm they are able to stay. Guests can do this before their stay individually and/or as part of a group or company-wide waiver, or at the point of check-in. If an organisation or individual is unable to self-certify and confirm their stay falls inside the criteria provided by the UK Government, then we reserve the right to refuse check-in.

 

WHAT ARE YOU DOING TO SUPPORT THE LOCAL COMMUNITY AND THOSE IN NEED AT THIS TIME? 

We are working in partnership with the UK Government and NHS accommodation providers to house essential workers through this period of great need. 

 

These are unprecedented times and we appreciate your partnership and support during this challenging period for everyone. If you've got any questions feel free to get in touch.

We hope to see you at a SACO property soon.