SACO Achieves ASAP Quality Accreditation
Monday 16 May 2016 by Sam Moore
We're delighted to announce we have been recognised as an ASAP Accredited Serviced Apartment Operator.
At SACO we’re constantly looking to improve the quality of service we provide to our customers. We launched the beapartofit campaign to encourage our guests and corporate clients to provide detailed feedback on every stage of their journey with SACO; from choosing the apartment, the booking process, arrival, the stay itself through to departure. We listen to that feedback and strive to deliver the best stay possible, and are very proud to announce that we’ve been recognised for doing so.
ASAP, the independent not-for-profit trade association for the serviced apartment industry, has assessed the service we provide across three broad criteria of health & safety, guest experience and quality, with specific attention on apartment comfort and the bed in particular, as well as housekeeping and cleanliness. The assessment visit takes place each year to ensure ASAP’s requirements are met and this year, they have judged us for the first time as meeting their exacting standards.
We are now an ASAP Quality Accredited Serviced Apartment Operator and Agent, which put simply, ensures a consistent level of customer service, safety, apartment maintenance and quality and comfort can be found across our locations up and down the UK, as well as our portfolio of global Partners that we source and manage.
James Foice, CEO of the ASAP comments:
‘I am delighted to confirm that SACO, one of the first of our members to support our quality accreditation programme when it was introduced 2 years ago, has now not only been quality accredited as an Operator, but in addition has secured our new accreditation as an ‘ASAP Quality accredited booking agent’, as well as achieving the new ‘ASAP Quality Accreditation - Building’ for 10 individual properties. Congratulations to the whole team at SACO whose company mission is to continually exceed customer expectations.’
This recognition of our hard work and customer centred approach cements our status as a serviced apartment industry leader as we continue to expand with our £100 million new property investment programme. If you're booking one of the partners we manage, you can trust us to ensure our high quality standards and customer service will be reflected in the choice of our global network of suppliers. The full range of our properties to achieve individual accreditation can be seen below, but whether you’re staying in Jersey or Glasgow, for a night or a year, you can be sure to expect the same apartment quality and customer service at every SACO location.
