SACO FAQs Got a question? We might have the answer

General

  • What is the difference between an aparthotel and a serviced apartment?

    Our aparthotels are the perfect combination of home and hotel; enjoy the privacy and spaciousness of a self-catering serviced apartment and the excellent hotel facilities that travellers crave. Aparthotels are perfect for those who love their own space, but still like to know there's a reception team on hand to assist with queries.

    Our traditional serviced apartments differ in that they are typically self check-in with no onsite team or reception desk. They also usually include a fully-size kitchen equipped with all the necessities for an extended city stay. We offer these elements to ensure you can live privately and independently during your trip, just as you would your own home.

  • What can I expect in my apartment?

    This will completely depend on which location and apartment type you opt for, but one thing we can guarantee is comfort, spaciousness and privacy. Oh, and a fully-equipped kitchen, private bathroom and welcome pack upon arrival to make sure you really settle in. For even more specific property information, please contact the property directly or give our friendly Central Reservations team a call on 0117 970 6999.

  • What time can I check-in and check-out?

    Check-in is generally from 4pm onwards and check-out is 11am across all our properties.

  • What if I'm arriving outside of these hours?

    Depending on the property, we would need to arrange alternative access for you - i.e. meet and greet service. Please contact our Central Reservations team on 0117 970 6999 if you require these services and we will do our best to accommodate you.

  • What do I need to bring for check-in?

    Upon arrival you will need to provide proof of I.D (passport or driving licence) as well as the booking confirmation.

  • Can I pay cash upon arrival?

    No - unfortunately we don't accept cash payments at any of our properties.

  • Do you have Wi-Fi?

    We offer complimentary Wi-Fi at all our properties. Most of our larger properties include HyperOptic which is superfast 100/100 MBps for every apartment.

  • How often will my apartment be cleaned?

    This typically varies between our aparthotels and traditional serviced apartments. Apartments within our aparthotels receive a refresh clean on stays of 4 - 6 nights part way through your stay. You can request additional cleans, but there will be an extra charge for this service. Serviced apartments will receive a weekly clean.

  • What are your reception opening times?

    Reception opening times vary between each property, therefore you would need to contact each property directly to check what hours their front desk operates. Please be aware that not all of our serviced apartments have a reception desk or an onsite team as we want you to feel as at home as possible.

  • Are your properties pet friendly?

    Pets are only accepted at our property SACO Holborn - Lambs Conduit Street. We generally do not accept pets at any of our other locations (aside from working service dogs).

  • Is there car parking available?

    Whilst some of our properties have limited onsite parking available at an extra cost (on a first come first serve basis), most of our properties do not have onsite parking facilities. We are however able to offer discounts at the local National Car Parks at some of our locations, where applicable. For more information on which of our properties offer parking facilities or NCP discounts, please enquire at the time of booking.

  • Do you have luggage storage?

    We can store your luggage free of charge at any of our properties which have a reception desk - just as the onsite team!

  • Where do I collect and leave my keys at self check-in properties?

    Upon confirmation of booking, and once payment is received, you will be provided with all access details via email. This includes check-in codes for any self check-in properties.

  • Is breakfast provided?

    All our apartments are self-catering so we do not offer breakfast, but we do provide a welcome pack in each apartment for guests upon arrival which generally includes tea, coffee, milk and cereal (the contents may vary between properties, please contact the property directly if you'd like more specific information).

  • Can I make specific requests?

    Please make any special requests at the time of booking by contacting the number provided on your booking confirmation. The team will do their best to ensure that we accommodate these requests where possible.

  • Are there accessible options available?

    We have a variety of accessible options across all our locations, however they may differ between properties. Please contact the property directly to check whether the apartments at your chosen location are accessibility-friendly, for specific access information and to discuss your requirements.

  • Do you offer recommendations of local food and beverage outlets?

    Yes, when staying at a SACO aparthotel one of our Guest Service Executives can recommend local restaurants. Often we partner with our favourites to give our guests exclusive discounts so be sure to speak to the reception team before you head out.

Bookings

  • How do I make a booking?

    You can make a booking at any of our SACO properties either online via our website by searching for your preferred property or locations, or by contacting our Central Reservations team directly on 0117 970 6999. Please contact our Central Reservations team if you'd like to make a booking at one of our partner properties as they cannot be booked online.

  • Can I amend or cancel my booking?

    At the time of booking you will be provided with our Booking Terms and Conditions which includes the Cancellation and Amendment policy - please read this thoroughly. Once you check-in you will receive a card with the Apartment Managers details and any other relevant information, including check-out times and check-out instructions should you need to make amendments during your stay.

  • I have a promo code - how do I use it?

    Applying a promo code to your booking couldn't be easier! Simply select your property, enter the dates of your stay and type your code in the discount code field. Once you hit 'apply code' the discount will be automatically applied and will show as a separate rate in the search.

  • How do I make a group booking?

    For any group booking requests please contact our Central Reservations team on 0117 970 6999.

  • What is SACO's price match guarantee?

    We work hard to ensure that the prices on our website match those you may see on third party websites. Our philosophy is that the rate you see on our website should be the same as, or better than, any other online channel. Our price match guarantee ensures that on the off chance you do find out apartments cheaper elsewhere, just let us know and we'll match or beat the price.

  • What payment types do you accept?

    We accept American Express, Via Credit, Visa Debit, Visa Electron, Via Purchasing, V Pay, Mastercard, Mastercard Debit and Maestro payment types. Please note - we do not accept cash or cheques.

  • Where can I find my invoice?

    You will be sent your invoice at the time of booking but should you not receive it, please contact our Central Reservations team on 0117 970 6999.

  • How far in advance can I make a booking?

    It generally depends on the location requested, but usually we only accept bookings for stays no more than 12 months in advance.

  • Can I make a booking for myself using someone else's credit card?

    If you would like to do so, please contact our Central Reservations team on 0117 970 6999.

Business stays

  • Do SACO offer corporate rates to companies and individuals?

    Yes, we do have a number of corporate options which can be adapted for your needs and requirements. For more information please contact our Business Development team on 0117 970 7163

  • Can I stay with SACO for one night?

    Most of our properties have no restrictions on length of stay. However, our properties SACO Waterloo - York Road, SACO Vauxhall - St George Wharf, SACO Aldgate - One Commercial Street and The Wittenberg in Amsterdam all have a minimum length stay of seven nights. SACO Bloomsbury - Tavistock Place operates with a minimum length of stay of 90 nights, making it perfect for extended stay guests.

  • What is the benefit of booking an apartment for an extended stay period as opposed to booking Monday - Thursday each week?

    Our rates are determined by the number of consecutive nights being booked, therefore the longer the length of stay the better the nightly rate we can offer. UK VAT is also charged at 20% for the first 28 nights and falls to 4% thereafter. Often taking an apartment on an extended stay period can work out a similar cost to booking four nights a per week - with the added benefits of having the option to stay any night of the week and you get to keep the same apartment for the entire period so you don't have to worry about moving your belongings between rooms. Please contact our Business Development team on 0117 970 7163 to find out more.

  • What is the longest period of time I can stay with SACO?

    There is no limit on how long you can stay - we'll have you for as long as you'll have us!

  • Do you cater for group bookings?

    Yes, we can! Often we have a range of apartments from studios to one, two and even three bedroom apartments which can comfortably accommodate larger groups. Most of our two bedroom apartments have two bathrooms, making them a great cost saving option for two guests travelling together. Enjoy the privacy of your own bedroom and bathroom with a shared living space.

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