SACO FAQs

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SACO FAQs

Have a question about your SACO apartment booking, a property you're due to stay at, or what we offer? Here you'll find our most commonly asked questions. For COVID-19 specific queries, you'll find more details on our dedicated page.

 

Want to know more about our Cove, Locke, or Partner locations?

- For Locke specific FAQs, head HERE

- For Cove specific FAQs, head HERE

- For locations in our global Partner network, please get in touch with the property directly with your query

    

Top 3 FAQs

  • Do SACO apartments have parking? Where should I park?

    Yes, some of our SACO properties do have car parking, spaces in which are subject to availability. These should be booked prior to arrival via our Live Chat to avoid disappointment, and are usually charged nightly (fees vary per property).
    Once you have booked your parking space, details will usually be provided a few days before your arrival regarding access codes and directions.

    • SACO Cardiff - Cathedral Road
    SACO Cardiff has limited car parking spaces. The cost is £10 per night.
    • SACO Holborn - Lamb's Conduit St
    SACO Holborn has limited car parking spaces. The cost is £25 per night.
    • SACO Nottingham - The Ropewalk
    SACO Nottingham has car parking spaces. The cost is £15 per night.

    SACO Jersey and SACO West India House do not have car parking, however local parking can be found in the local area.

    Looking for parking information regarding our Locke or Cove locations?
    • View the Cove FAQs: https://www.staycove.com/en/help
    • View the Locke FAQs: https://www.lockeliving.com/en/help

  • Do you offer luggage storage?

    We are able to store your luggage free of charge for up to 24 hours in the following properties:
    SACO Nottingham
    SACO Jersey
    SACO Aparthotel Farnborough
    SACO Holborn

  • What time is check-in and check-out?

    Standard check-in time is 4pm and check-out is 11am.
    If you are looking to arrive earlier or leave later, we do offer an Early Check-In (2pm) and Late Check-Out (1pm) service which can be added to your booking for an additional fee, subject to availability. We advise you book these in prior to arrival. This can be done so through our Live Chat and will be an extra £10 each.

Bookings

  • How do I make a booking?

    You can make a booking at any of our SACO properties online via our website by search for your preferred property or location. This is where all our live rates and availability are hosted.

  • Can I make specific booking requests?

    Special requests can be made when making your booking, or by contacting the team via Live Chat. Please note, not all requests are guaranteed, but our teams will do their best to fulfil your needs.

  • Can I amend or cancel my booking?

    At the time of booking you will be provided with our Booking Terms and Conditions which includes the Cancellation and Amendment policy (you can also find these here: https://www.sacoapartments.com/booking-terms-and-conditions/). Please read these thoroughly as whether you will be charged for any cancellations or amendments will depend on the rate booked, and is outlined in this policy.
    To make a cancellation, speak to one of the team on our Live Chat which is located at the bottom of your screen.

  • I have a promo code - how do I use it?

    To apply a promo code to your booking simply select your property, enter the dates of your stay and type your code in the discount code field. Once you hit 'apply code' the discount will be automatically applied and will show as a separate rate in the search. Discounts cannot be given retrospectively.

  • How do I make a group booking?

    We can also cater for larger bookings across multiple apartments. If you're looking to make a booking for a group of 10+ people, note that group terms will apply. Get in touch with our bookings team via Live Chat to discuss group rates and availability.

  • What is SACO's price match guarantee?

    Our philosophy is that the rate you see on our website should be the same as, or better than, any other online channel, and we work hard to make this a reality. Our price match guarantee ensures that on the off chance you do find our apartments cheaper elsewhere, we'll match or beat the price. Connect to our bookings team via Live Chat who will be able to offer you a price match.

  • What payment types do you accept?

    We accept American Express, Via Credit, Visa Debit, Visa Electron, Via Purchasing, V Pay, Mastercard, Mastercard Debit and Maestro payment types. Please note - we do not accept cash or cheques.

  • Where can I find my invoice?

    You will be sent your VAT invoice on check-out. Should you not receive it, please get in touch via Live Chat and one of the team will be able to get it to you.

  • How far in advance can I make a booking?

    It generally depends on the location requested, but usually we only accept bookings for stays no more than 12 months in advance.

  • Can I make a booking for myself using someone else's credit card or payment details?

    You are able to make a booking with someone else’s credit card or payment details, as long as you have permission to do so, and you will be able to present that card upon check-in.

  • What is your cancellation policy?

    Our cancellation policy differs depending on the payment and cancellation terms displayed online when booking - you'll see these outlined in the 'rate description' section when making a booking online. 
    If your rate is non-refundable: You won't be able to cancel your booking without being charged for the full cost of the stay. However, we are currently offering the option to amend your booking for free to a date within the next 12 months. Note you may be charged an additional fee if the room rate is higher on the new date, but we'll let you know if so.
    If your rate is flexible: Good news - you'll be able to amend or cancel your booking free of charge. For amendments, note you may be charged an additional fee if the room rate is higher on the new date, but we'll let you know if so. To get a full refund, you'll need to give us a reasonable amount of notice, which depends on the length of your booked stay. If not enough notice is given, the 'cancellation charge' will apply:
    Length of stay Notice Period Cancellation Charge
    1-6 nights 24 hours 1 night
    7-28 nights 24 hours 7 nights
    29+ nights 7 days 7 nights
    Find out full T&Cs here: https://www.sacoapartments.com/booking-terms-and-conditions/

    To make a cancellation, speak to one of the team on our Live Chat which is located at the bottom of your screen.

Arrival & Departure

  • What time is check-in and check-out?

    Standard check-in time is 4pm and check-out is 11am.
    If you are looking to arrive earlier or leave later, we do offer an Early Check-In (2pm) and Late Check-Out (1pm) service which can be added to your booking for an additional fee, subject to availability. We advise you book these in prior to arrival. This can be done so through our Live Chat and will be an extra £10 each.

  • Do SACO apartments have parking?

    Yes, some of our SACO properties do have car parking, spaces in which are subject to availability. These should be booked prior to arrival via our Live Chat to avoid disappointment, and are usually charged nightly (fees vary per property).
    Once you have booked your parking space, details will usually be provided a few days before your arrival regarding access codes and directions.

    • SACO Cardiff - Cathedral Road
    SACO Cardiff has limited car parking spaces. The cost is £10 per night.
    • SACO Holborn - Lamb's Conduit St
    SACO Holborn has limited car parking spaces. The cost is £25 per night.
    • SACO Nottingham - The Ropewalk
    SACO Nottingham has car parking spaces. The cost is £15 per night.
    • SACO Reading - Castle Crescent
    SACO Reading has limited parking. It is free of charge and on a first come first served basis.

    SACO Jersey and SACO West India House do not have car parking, however local parking can be found in the local area.

    Looking for parking information regarding our Locke or Cove locations?
    • View the Cove FAQs: https://www.staycove.com/en/help
    • View the Locke FAQs: https://www.lockeliving.com/en/help

  • Do your SACO properties have 24/7 receptions?

    Our SACO properties are a mix of Self Check-In, Core Reception Hours and 24/7 Reception. Whatever the setup, you will be able to check in with ease, be able to ask any questions you may need, and rest assured your safety is the upmost importance to us.

  • Can I arrive earlier than my check-in time?

    If you are planning on arriving earlier than 4pm, we offer an early check in which brings your check in to 2pm. We advise this should be booked in advance and is subject to availability. You can arrange this when booking, when checking in online 48 hours prior to arrival, or you can contact us via our Live Chat.

  • What if I'm arriving outside of these hours?

    We are happy for you to check in when it suits you.
    If you are planning on arriving after midnight, please do let us know via Live Chat so that we can ensure your check in process is as smooth as possible.

  • Do you offer luggage storage?

    We are able to store your luggage free of charge for up to 24 hours in the following properties:
    SACO Nottingham
    SACO Jersey
    SACO Holborn

  • What do I need to bring for check in?

    Upon arrival you will need to provide proof of I.D (a passport or driving licence), payment card used to make booking, and your booking confirmation email.

  • Can I pay in cash on arrival?

    No - unfortunately we do not accept cash at any of our properties.

Property information

  • What's the difference between a hotel and a serviced apartment?

    Our serviced apartments are typically larger than hotel rooms with the added bonus of having your own living space and fully-sized, fully-equipped kitchen. All bills and a weekly clean are included in the nightly rate. Our serviced apartments are self check-in or receptions functioning over core hours only. We offer these elements to ensure you can live privately and independently during your trip, just as you would your own home.

  • Are there accessible apartment options available?

    Unfortunately, none of our SACO Apartments are currently DDA approved. If you're looking for accessible apartments, our other brands Locke and Cove have DDA options:
    www.LockeLiving.com
    www.staycove.com

  • How often will my apartment be cleaned?

    Stays that are longer than 7 nights will receive a weekly clean starting on the 7th day from arrival. You can request additional cleans, but there will be an extra charge for this service.

  • What can I expect in my apartment?

    This would completely depend on which location and apartment type you opt for, but one thing we can guarantee is comfort, spaciousness and privacy. Oh, and a fully-equipped kitchen, private bathroom, and tea, coffee and biscuits to get you through your first morning. And of course, your basics; bed, kitchen table or dedicated workspace, and a sofa for relaxing. Most of our beds are standard King size (150cm x 200cm), depending on what apartment type you choose.

  • Do you have Wi-Fi?

    We offer complimentary Wi-Fi at all our properties. Most of our larger properties offer HyperOptic which is superfast 100/100 MBps for every apartment. Wi-Fi passwords can be found on the routers at most properties but if you're having trouble getting connected please get in touch via our Live Chat.

  • Where do I collect my keys at self check-in properties?

    Contingent on successful payment, all access details will be sent via email at 1pm on the day of arrival, using email address provided at time of reservation.
    If you have not received this information prior to arrival, please ensure you have checked your Junk folder. Failing that, you can get in touch via Live Chat and we can arrange getting them sent out to you.

  • Is breakfast provided?

    All our apartments are self-catering so we do not offer breakfast - but we do offer tea and coffee to get your through your first morning.

Business & longer stays

  • Do SACO offer corporate rates?

    Yes, we do have a number of corporate options for your business stays. Email your details and requirements to our Sales Team sales@edyngroup.com to start the conversation.

  • What is the benefit of booking an apartment for an extended stay period as opposed to booking Monday - Thursday each week?

    Our rates are determined by the number of consecutive nights being booked, therefore the longer the length of stay the better the nightly rate we can offer. Often taking an apartment on an extended stay period can work out a similar cost to booking four nights per week. Added benefits include having the option to stay any night of the week and you get to keep the same apartment for the entire period, meaning you don't have to worry about moving your belongings between rooms. Please get in touch via Live Chat to find out more.

  • What is the longest period of time I can stay with SACO?

    There is no limit on how long you can stay - we'll have you for as long as you'll have us!

  • Do you cater for group bookings?

    Yes, we do. At SACO a group booking for 10 apartments or more (including those made via our website) will be subject to special payment terms and conditions, and a deposit may be required. Get in touch with our group bookings team through our Live Chat to enquire about rates and availability. It is important to note that we do not accept Hen or Stag dos.

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